Customer Care

Luxe Bag Rental is a platform that gives you endless access to the most sought-after luxury handbags for rent, without breaking the bank!

Authenticity is of utmost importance to Luxe Bag Rental. We guarantee 100% authenticity of our collections as every item undergoes a rigorous authentication process by our experts who ensure that only 100% authentic items are offered to our customers.We gaurantee every item we rent out is 100% authentic or your money back. We also expect the same authentic item with the exact serial/date code matching is returned.

Our head office is located in Calgary, Alberta, Canada.

Alberta: 1-2 daysBritish Columbia: 2-3 daysManitoba: 3-4 daysNew Brunswick: 5-6 daysNewfoundland and Labrador: 5-7 daysNova Scotia: 5-7 daysOntario: 3-5 daysPrince Edward Island: 6-7 daysQuebec: 4-5 daysSaskatchewan: 2-3 daysFaster shipping options available at checkout.

All our items are in a very good condition. We do not accept items with a rating lower than 8/10 condition. However, vintage pieces might have some more signs of wear.

Luxe Bag Rental is available across Canada.

The shipping courier we use is Canada Post. All items are sent with a card for pickup option, meaning that a delivery notice will be left at your door so that you can securely pick up your rental at the nearest Canada Post location!

The workshop specialists at our sister company Luxe Bag Spa ensure all items are Spa’d before they’re sent to the next renter.

We receive multiple items on a daily basis from our lenders. To become a lender, please fill out your information in the "become a lender" tab on our website.

Luxe Bag Rental is not associated or affiliated with any brand displayed on our website. All copyrights reserved to the original holder. Luxe Bag Rental takes every precaution to ensure that the products sold by us and posted on our website and social media platforms are 100% authentic. 

Our items can be rented for 15 days or 30 days. Local Calgary clients also have the option to rent any item for a short term, 3 day rental.

You can borrow one item at a time. VIP clients may have the option to borrow multiple items at a time. Qualification for renting multiple items at once will be assessed by our Luxe Bag Rental team, who will take into account your lender history when making a decision.

Yes! Luxe Bag Rental now offers a NEW local pick up options for all Calgary clients. At the time of checkout, select the 3 day local pick up option!

Your rental period starts when the bag arrives to you. For local pick ups, the rental period starts on the day you pick up your rental.

Your rental period ends after the 15 or 30 day period you chose at checkout from the date it was delivered. (Tracking will state date of delivery). For local pick ups, the rental period will end 3 days after the date it was picked up. 

Your return due date can be found by signing in to your Luxe Bag Rental Account. We will provide you with the return shipping instructions once you place your order. Just attach the pre-paid label that was sent in your box and drop it off at the nearest Canada Post location.

If you chose the local pick up option, please return to our Calgary head office to drop off the bag upon the due date. 

Your item should be returned and scanned at a post office no later than the due date of your item. If your item was scanned later than the return due date then the late fee will be applied at $50 per day.

A late fee of $50 per day will be charged. This applies to the 3, 15 , and 30 day rental options. 

All our items are insured.

Unfortunately, all rentals are final and cannot be refunded or switched, unless you are a VIP member. (See VIP membership section)

No. The length of time is already set at checkout so please choose your timeframe accordingly.

Our items can only be used by the renter.

No, simply enjoy your item and return it in the same condition as it was received. If you damage an item, please do not clean, paint or try to fix damages as it might do more harm to the bag.

If the bag is returned in a non re-rentable or sellable condition to our company standards and not easily repairable you are responsible for paying the full retail/market price (MSRP) indicated on the listing as per the terms and conditions agreement you signed. Major damage would be: stains, tears, rips, broken parts, gash, any visible wear bigger than the size of a dime.

Minor wear and tear like tiny scuffs or rub wear or scratches on hardware is normal and you will not be charged for any minor wear and tear smaller than a dime size. If the damage is larger please contact our customer care.

No. Minor wear is understandable and can be cleaned and touched up at our spa Luxe Bag Spa. However, if the minor wear and tear is in several areas and we believe you did not care for the bag, a spa service charge may be applied, ranging from $100-$300.

The cleaning service fee you see at checkout is so that you know that the bag coming to you has been cleaned, disinfected and will be cleaned and disinfected again upon return. This service fee is to pay our staff for the ongoing cleaning sanitary process we have implemented to keep both parties safe.

Yes! Bags that you can buy are listed on our sister company's website Luxe Du Jour. We also offer a "rent to own" option, which will provide you with a credit towards the purchase of the bag should you wish to purchase the item. Please contact info@luxebagrental.ca or our customer care line at +1 (833) 746 - 7589 for more details.

Unfortunately, we are only shipping within Canada at the moment. However, in the near future, we will be launching our rentals in the United States!

If you are a regular client of Luxe Du Jour or Luxe Bag Spa or Luxe Bag Rental with a good standing account and relationship with any of our sister companies, you will qualify to become VIP member and many perks will be unlocked.

It is mandatory to create an account and verify your identity to access any feature on our site. This is to protect the assets of the company and to follow KYC guidelines.

In the rare event of your item being lost, stolen or damaged, You will be compensated the full MSRP of the item. This will be assessed by the product specialists at Luxe Du Jour. 

We have a two-step secured verification process that screens anyone who might not be a legitimate person. Our high tech software can detect possible scammers or anyone who might be misleading or trying to commit fraud.

Every lender gets paid out at the end of every month when their bag gets rented out.

You just don’t get paid until it is rented out. However, you can request to lower the rental amount to push for a possible renter.

As long as your bag is not currently being rented out then you can request your bag to be returned to you. A shipping fee will be applied upon return delivery.

As long as you like. If you want to continue making passive income on your bags, continue keeping it with us for as long as you’d like.

You make a 50/50 split on the amount it is being rented out for without doing anything other than getting your bag to us. We handle all the photography, processing, shipping, receiving, and marketing. You just relax and let the money roll in.

Yes. All items must be in our possession at our Calgary Head Office so we can ensure authenticity, manage quality control and handle any disputes.

It can take up to 24 hours to have your account reviewed and approved, and as quick as 10 minutes.

If your account was not approved, then you did not pass our verification and meet our requirements. If you feel like we made a mistake, you can contact our customer care line to have your account further reviewed.

No. You only go through our 2 step verification process once when you create an account.

Similar to renting out a car or booking a hotel room, Luxe Bag Rental is lending out high end luxury handbags where we must ensure the individual who is borrowing our handbags is a legitimate person.

This is a secondary security measure not only to verify your identity and is similar to giving your credit card to a car rental or hotel to keep on file. This will ensure our handbag is safely returned or compensated for if damaged or not returned.

No, we do not check your credit or run any credit checks.

No, we do not place security holds on your account or credit card.