Authenticity is of utmost importance to Luxe Bag Rental. We guarantee 100% authenticity of our collections as every item undergoes a rigorous authentication process by our experts who ensure that only 100% authentic items are offered to our customers.
We gaurantee every item we rent out is 100% authentic or your money back. We also expect the same authentic item with the exact serial/date code matching is returned.
Alberta: 1-2 days British Columbia: 2-3 days Manitoba: 3-4 days New Brunswick: 5-6 days Newfoundland and Labrador: 5-7 days Nova Scotia: 5-7 days Ontario: 3-5 days Prince Edward Island: 6-7 days Quebec: 4-5 days Saskatchewan: 2-3 days
Luxe Bag Rental is not associated or affiliated with any brand displayed on our website. All copyrights reserved to the original holder. Luxe Bag Rental takes every precaution to ensure that the products sold by us and posted on our website and social media platforms are 100% authentic.
Your return due date can be found by signing in to your Luxe Bag Rental Account. We will provide you with the return shipping instructions once you place your order. Just attach the pre-paid label that was sent in your box and drop it off at the nearest Canada Post location.
Your item should be returned and scanned at a post office no later than the due date of your item. If your item was scanned later than the return due date then the late fee will be applied at $50 per day.
If the bag is returned in a non re-rentable or sellable condition to our company standards and not easily repairable you are responsible for paying the full retail/market price (MSRP) indicated on the listing as per the terms and conditions agreement you signed. Major damage would be: stains, tears, rips, broken parts, gash, any visible wear bigger than the size of a dime.
Minor wear and tear like tiny scuffs or rub wear or scratches on hardware is normal and you will not be charged for any minor wear and tear smaller than a dime size. If the damage is larger please contact our customer care.
No. Minor wear is understandable and can be cleaned and touched up at our spa Luxe Bag Spa. However, if the minor wear and tear is in several areas and we believe you did not care for the bag, a spa service charge may be applied, ranging from $100-$300.
The cleaning service fee you see at checkout is so that you know that the bag coming to you has been cleaned, disinfected and will be cleaned and disinfected again upon return. This service fee is to pay our staff for the ongoing cleaning sanitary process we have implemented to keep both parties safe.
If you are a regular client of Luxe Du Jour or Luxe Bag Spa or Luxe Bag Rental with a good standing account and relationship with any of our sister companies, you will qualify to become VIP member and many perks will be unlocked.
We have a two-step secured verification process that screens anyone who might not be a legitimate person. Our high tech software can detect possible scammers or anyone who might be misleading or trying to commit fraud.
You make a 50/50 split on the amount it is being rented out for without doing anything other than getting your bag to us. We handle all the photography, processing, shipping, receiving, and marketing. You just relax and let the money roll in.
If your account was not approved, then you did not pass our verification and meet our requirements. If you feel like we made a mistake, you can contact our customer care line to have your account further reviewed.
This is a secondary security measure not only to verify your identity and is similar to giving your credit card to a car rental or hotel to keep on file. This will ensure our handbag is safely returned or compensated for if damaged or not returned.